Frequently Asked Questions

Shipping

• How long does delivery take to Spain, the United States, or Europe?

Shipping to the United States and Europe typically takes between 7 and 14 days . Please note that holidays, customs processing, or unforeseen delays may slightly extend delivery times.

If you are from Spain, your shipment will take between 5-8 days .

• How long does it take for my order to be processed after I place it?

At RetroDeck , we typically process and ship orders within 1-2 days of placement. Once shipped, you will receive a confirmation email with tracking information.

• Can I receive my order at a PO Box address?

Unfortunately, we cannot deliver to mail forwarding addresses, PO boxes, BFPO/APO/FPO/DPO addresses, or temporary residences. This is to ensure the safe delivery and receipt of your RetroDeck order.

• What should I do if my delivery fails, my package is lost, or the tracking information isn't updated?

If you experience any delivery issues, such as failed delivery attempts, lost packages, or missing tracking updates, please contact our support teamat contacto@playretrodeck.com . We will investigate the problem and work with you to resolve it as soon as possible.

• Does RetroDeck ship to Honduras, El Salvador, or Mexico ?

RetroDeck currently does not ship to Honduras, El Salvador, or Mexico. We are working to expand our shipping options; please stay tuned for future updates.

Orders

• Do I have to pay customs fees for my RetroDeck order?

No, you don't need to pay additional customs fees in most cases.

In some specific cases, customs authorities may conduct additional inspections if there is a history of unauthorized imports by the customer. It is important to note that RetroDeck has no control over these decisions, as we comply with all regulations and have prepaid the corresponding customs fees at the time of shipment.

• Can I change my address or the items in my order after I've placed it?

Yes, you can contact our customer serviceteam at contacto@playretrodeck.com to request changes to your address or items, but only before your order is shipped. If your order has already been shipped, we will not be able to make any changes.

• How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

• What payment methods do you accept?

We accept various credit and debit cards, as well as payments through PayPal, and we offer financing through Klarna.

• How can I cancel my order?

If you wish to cancel your order, please contact our customer serviceteam at contacto@playretrodeck.com as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it. Cancellation requests are subject to an additional fee.

Products

• Do you offer technical support for your products?

Yes, we offer technical support for all our products. If you have any questions or problems, please feel free to contact usat contacto@playretrodeck.com .

• Where can I find user manuals for RetroDeck products?

User manuals are usually included with the product.

In some cases, you will receive the manual in digital format via email.

However, if you need more information, please do not hesitate to contact us.

• How do I update the software on my RetroDeck device?

When we release new updates for our products, you will receive an email with instructions on how to update your device, or you can update the software from your product's native app.

• What should I do if my RetroDeck product has a defect or problem?

If your product has any defects or problems, please contact our customer supportteam at contacto@playretrodeck.com within the warranty period for assistance.

Warranty and Returns

• What is the warranty period for RetroDeck products?

RetroDeck products come with a 1-year warranty from the date of purchase.

• How can I request a return or refund?

If you wish to request a return or refund, please review our returns policy on our website and contact our customer supportteam at contacto@playretrodeck.com for assistance.

• What does the RetroDeck warranty cover?

Our warranty covers manufacturing defects and operating problems that occur under normal use conditions during the warranty period.

• What is not covered by the RetroDeck warranty?

The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

• How can I contact RetroDeck customer support?

You can contact usat contacto@playretrodeck.com . Our team is available Monday through Friday from 9:00 AM to 5:00 PM to help you with any questions or issues you may have.