Frequently Asked Questions (FAQ)

Shipping

How long does delivery take to Spain, the United States or Europe?

Shipping to the United States and Europe generally takes between 7-14 days . Please note that holidays, customs procedures or unforeseen delays may slightly extend delivery times.

If you are from Spain, your shipment will generally take between 5-10 days .

How long does it take to process my order after I place it?

At RetroDeck , we typically process and ship orders within 1-2 days of placing them. Once shipped, you will receive a confirmation email with tracking information.

Can I receive my order at a PO Box address?

Unfortunately, we are unable to deliver to mail forwarding addresses, PO Boxes, BFPO/APO/FPO/DPO addresses, or temporary residences. This is to ensure safe delivery and receipt of your RetroDeck order.

What should I do if my delivery fails, my package is lost or the tracking information is not updated?

If you experience issues with delivery, such as failed delivery attempts, lost packages, or missing tracking updates, please contact our support teamat contact@playretrodeck.com . We will investigate the issue and work with you to resolve it as quickly as possible.

Does RetroDeck ship to Honduras, El Salvador or Mexico?

RetroDeck does not currently offer delivery to Honduras or El Salvador or Mexico. We are working to expand our shipping options, please stay tuned for future updates.

Orders

Do I have to pay customs fees on my RetroDeck order?

No, you do not need to pay additional customs fees in most cases.

In some specific cases, customs authorities may carry out additional inspections if there is a history of unauthorized imports by the customer. It is important to note that RetroDeck has no control over these decisions, as we comply with all regulations and have prepaid the corresponding customs costs at the time of shipment of the product.

Can I change my address or items in my order after I place it?

Yes, you can contact our customer service teamat contact@playretrodeck.com to request changes to your address or items, but only before your order is shipped. If your order has already shipped, we will not be able to make changes.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

What payment methods do you accept?

We accept various credit and debit cards, as well as payments through PayPal.

How can I cancel my order?

If you wish to cancel your order, please contact our customer serviceteam at contact@playretrodeck.com as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it.

Products

Are RetroDeck products compatible with modern consoles?

Yes, our products are designed to be compatible with modern consoles, offering a retro experience with today's technology.

Do you offer technical support for your products?

Yes, we offer technical support for all of our products. If you have any questions or problems, please feel free to contact usat contact@playretrodeck.com .

Where can I find user manuals for RetroDeck products?

User manuals are usually included with the product.

In some cases, you will receive the manual in digital format by email.

However, if you need more information, do not hesitate to contact us.

How do I update the firmware on my RetroDeck device?

When we release new updates to our products, you will receive an email with instructions on how to update your device.

What should I do if my RetroDeck product has a defect or problem?

If your product has any defects or issues, please contact our customer serviceteam at contact@playretrodeck.com within the warranty period for assistance.

Warranty and Returns

What is the warranty period for RetroDeck products?

RetroDeck products come with a 1-year warranty from the date of purchase.

How can I request a return or refund?

If you would like to request a return or refund, please review our return policy on our website and contact our customer serviceteam at contact@playretrodeck.com for assistance.

What does RetroDeck's warranty cover?

Our warranty covers manufacturing defects and operational problems that occur under normal conditions of use during the warranty period.

What is not covered under RetroDeck's warranty?

The warranty does not cover damage caused by misuse, accidents, unauthorized modifications or normal wear and tear.

How can I contact RetroDeck customer service?

You can contact usat contact@playretrodeck.com . Our team is available Monday through Friday to help you with any questions or issues you may have.